Alert-it Care Alarm System Liability, Warranty Details & Trial-Period Offer

The Alert-it Care Systems are, in general, Class 1 Medical Devices and are intended to assist in the care monitoring of patients at risk from a range of conditions. The total system, hardware and radio link concept have all been designed to minimise the risk of a system or component failure leaving a patient at risk without the knowledge of the carer. Using the system should reduce the possibility of an alarm condition being undetected, and will therefore enhance personal vigilance. They do not replace the need for active care staff. We are always available to give advice on the correct installation and operation of the alarm systems to optimise the protection. However no guarantee can be given that an alarm condition could not be missed and no liability can be accepted in the event of such a situation.

Should any communication component fail within 3 years from the date of purchase, repair will be free of charge if the unit is returned to the repair centre. In order to use this service please contact us on 0116 299 3804 and we will be happy to issue you with a Return Authorisation. Repairs after that date may be free of charge at the discretion of iTs Designs Ltd, and this will be influenced by the availability of parts or restrictive legislation. The same warranty will apply to sensors wherever possible. However, some have a limited life (e.g. Bed Occupancy Pads and Floor Mats), while others cannot be accepted for return for hygienic reasons (e.g. Urination Sheets). Please consult the supplier at the time of purchase for full details.

The following exclusions will apply:

• Damage due to misuse or careless handling
• Excessive wear & tear in use
• Attempted unauthorised repairs
• Battery replacement
• Sensors offered with a limited life guarantee

The above warranty is offered as an extra benefit and is in addition to your statutory rights.

All repairs will be completed in the timeliest manner possible to ensure continued user protection.

All repairs beyond those attributed to warranty conditions will be charged for at the cost of materials and labour. For the more usual failures, (e.g. broken leads & connectors) a price list is available on request.

Buy-back policy for Alert-it Alarm Systems

The Alert-it Systems have been designed to offer improved monitoring of distressful conditions as a supplement to personal vigilance. The detection method is generally simple to use but also adjustable to cater for a variety of needs. Such adjustment may, however, need some trial period, during which we will be pleased to give any technical support needed, by phone or E-mail, as appropriate.

However there will be situations that elude reliable detection. In which case we guarantee to refund the full purchase price on any system returned undamaged within the first 30 days. You will only be liable for the postage incurred. After 30 days and up to 60days (2 months) from purchase, you may still return the system for a 75% refund. Again, you will need to pay the postage back to us. The cost of repairing any damage will be deducted from any refund due, and for the normal wear & tear repairs a full price list is available. The only exception to this policy is sensors that would pose an infection risk if returned (e.g. Urination or Vomit Sheets).

View our full Terms & Conditions as a pdf document